Return Policy

Return Policy

At StepTwo Footwear, we want you to be completely satisfied with your footwear purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

General Guidelines:

  1. Returns within 14 Days: You may return unworn, unused footwear with original box within 14 days of delivery for a full refund or exchange. Please ensure the items are in their original condition, including packaging and tags.

  2. Exclusions: Certain items may be ineligible for return due to hygiene reasons or special circumstances. These items will be clearly marked as non-returnable on our website.

  3. Return Authorization: Before returning any item, please contact our customer service team to request a return authorization. This helps us process your return more efficiently and ensures that your refund or exchange is processed correctly.

  4. Return Shipping: Return shipping costs are covered by StepTwo Footwear. We recommend using a trackable shipping method for your return to ensure its safe arrival.

How to Initiate a Return:

  1. Contact our customer service team via email or phone to request a return authorization. Please provide your order number and the reason for the return.

  2. Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

  3. Pack the item securely in its original packaging, including all accessories and tags.

  4. Ship the item back to us using a trackable shipping method.

Refund Process:

  1. Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.

  2. If the return is approved, we will process your refund to the original method of payment within 3 business days.

  3. You will receive an email notification once your refund has been processed.

Exchanges:

If you would like to exchange your footwear for a different size, color, or style, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you promptly.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

Email: info@steptwofootwear.com 

Thank you for shopping at StepTwo Footwear. We appreciate your business and look forward to serving you again in the future!